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service level agreement a service level agreement is an agreement between two or more parties where one is the customer and the others are service providers this can be a legally binding formal or an informal "contract" for example internal department relationships the agreement may involve separate organizations or different teams within one organization internal slas benefit the entire pany for any service the metric used to measure it should be one of the key quantifiable indicators of service quality the metric should also be realistic
 

service level agreement a service level agreement is an agreement between two or more parties where one is the customer and the others are service providers this can be a legally binding formal or an informal "contract" for example internal department relationships the agreement may involve separate organizations or different teams within one organization internal slas benefit the entire pany for any service the metric used to measure it should be one of the key quantifiable indicators of service quality the metric should also be realistic developing a service level agreement a checklist internal service level agreements slas – between the business and the it department service delivery developing a service level agreement a checklist


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